IT Support Engineer

Job Code: JPC - 6195

Job Title:

IT Support Engineer - UAE National

Reports to:

IT System Administrator / Head of IT

Location:

Abu Dhabi, UAE

Provide day-to-day technical support to staff, ensuring hardware, software, and network issues are resolved promptly to maintain smooth business operations.

• Act as the first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT peripherals.
• Set up and manage user accounts, email, and access permissions in accordance with IT policies.
• Troubleshoot hardware, software, operating system, and network connectivity issues, escalating complex problems to the IT System Administrator when required.
• Support video conferencing systems, meeting room AV equipment, and collaboration tools.
• Maintain IT asset inventory, including hardware, software licenses, warranties, and service records.
• Assist with employee onboarding and offboarding by provisioning and deactivating IT equipment, accounts, and system access.
• Perform routine maintenance, including software updates, antivirus checks, and backup verification for end-user devices.
• Follow and help enforce IT security policies, including password management, device encryption, and cybersecurity awareness.
• Document recurring issues and solutions to maintain an internal IT knowledge base.
• Coordinate with vendors for equipment repairs, replacements, and warranty claims.
• Support IT infrastructure upgrades, system rollouts, and digital transformation initiatives.

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1‑4 years of experience in an IT Support or Helpdesk role.
• Working knowledge of Windows, macOS, Microsoft 365, Active Directory (user administration), and basic networking (LAN, Wi‑Fi, VPN troubleshooting).
• Experience with IT ticketing systems such as Service Now, Fresh service, or similar platforms.
• Basic understanding of cybersecurity best practices and IT compliance.
• CompTIA A+, Network+, or equivalent certification is preferred.
• Fluency in English is required;
  Arabic is an advantage.
• Valid UAE work authorization.

• Strong customer service mindset with the ability to support non‑technical users.
• Excellent troubleshooting and problem‑solving skills.
• Ability to prioritize and resolve issues under pressure.
• Strong verbal and written communication skills.
• High level of integrity, discretion, and confidentiality.
• Well‑organized with strong attention to detail.
• Collaborative team player with the ability to elevate issues appropriately.