Job Description & How to Apply Below
For one of our clients we are looking for a Microsoft 365 Adoption Success Manager & Business Analyst
. You’ll partner with business and technology stakeholders to translate needs into practical M365 use cases, improve business processes, drive measurable adoption, and build internal capability through champions and structured knowledge transfer.
- Lead business engagement and discovery across stakeholders to identify pain points, inefficiencies, and opportunities
- Capture, document, and prioritize business requirements for M365 enablement
- Document and improve current-state and future-state processes, creating process flows aligned to Microsoft best practices
- Map business needs and processes to the right Microsoft 365 workloads (e.g., Teams, SharePoint, One Drive, Copilot, Entra, Purview, Intune, Viva, Power BI, Defender, Graph)
- Facilitate workshops, demonstrations, and lightweight PoCs to validate value and enable "how do I do this?" adoption
- Develop an internal champions network and transfer knowledge to ensure sustainability after the engagement
- Define and track value‑based adoption metrics tied to business outcomes (e.g., automation benefits, reduced cycle times, Copilot-assisted value)
- Provide concise, leadership-ready value realization reporting focused on outcomes and impact
- Deliver adoption recommendations, roadmaps, and a final handover package
- 5+ years of experience in M365/O365 adoption and business analysis roles
- Proven experience helping organizations adopting M365 for the first time
- Strong stakeholder management, facilitation, and the ability to translate business needs into practical digital outcomes (non-technical profile preferred)
- Experience with Copilot and/or modern collaboration and productivity adoption is a plus
- Ability to operate independently with minimal supervision
- Ability to engage in a sensitive client environment
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