Job Description
Manage the administration of Learning & Development systems, processes, and training operations to ensure seamless delivery of training across the organization. This role plays a critical part in maintaining accurate training records, coordinating schedules, supporting system users, and ensuring compliance with regulatory and mandatory training requirements.
You will act as the first line of support for all L&D system-related queries, managing the learning helpdesk, coordinating training logistics, and ensuring all training activities are executed efficiently and in line with defined service levels. This is a highly operational, detail-oriented role requiring strong discipline, responsiveness, and a commitment to delivering a high-quality internal service experience.
What you'll be doing- Manage the day-to-day administration of the Learning Management System (LMS), ensuring accurate setup of users, courses, curricula, and training records
- Monitor and respond to my Learning helpdesk queries, providing timely and effective support to global users in line with SLAs
- Coordinate training activities including course scheduling, classroom bookings, enrolments, and reporting
- Maintain and update training calendars to ensure visibility and alignment across business functions
- Manage the distribution, tracking, and reporting of regulatory bulletins to ensure full compliance with business and regulatory requirements
- Monitor data quality within the LMS, ensuring accuracy and completeness of all training-related information
- Support L&D facilities and resources, including training rooms, materials, and logistics
- Generate regular reports on training activity, completion rates, and compliance to support business decision-making
- Analyze course enrolment trends and provide recommendations to optimize resource utilization and training delivery
UAE National candidates are strongly encouraged to apply.
Qualifications What you bring to the table- Bachelor’s degree in Business Administration or a related discipline preferred (not essential)
- Exposure to Learning Management Systems or similar platforms is advantageous but not essential
- Strong proficiency in MS Office 365, particularly Excel for data tracking and reporting
- Previous experience in an administrative, coordination, or operations-focused role is required
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