Engineer L2 ITNetwork Operations Aruba SME

Position Title:

L2 Engineer /SME Aruba Department: IT/Network Operations Job Summary

The L2 Engineer Aruba is responsible for providing advanced technical support, troubleshooting and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross‑functional teams to implement and optimize network solutions.

• Provide Level 2 (L2) support for Aruba network solutions including wireless access points, controllers and switches.
• Troubleshoot escalated issues related to network connectivity, performance and configuration.
• Analyze and resolve complex network problems ensuring minimal downtime and disruption.
• Perform root cause analysis (RCA) for recurring issues and document solutions.

• Configure and manage Aruba wireless controllers, access points and switches.
• Implement and optimize Aruba network policies including VLANs, QoS and security settings.
• Monitor network performance using Aruba tools such as Air Wave and Central.
• Maintain firmware updates and patches for Aruba devices.

• Respond to and resolve incidents within defined SLAs.
• Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.
• Document incidents, resolutions and lessons learned in the knowledge base.

• Use Aruba network monitoring tools (e.g., Air Wave, Aruba Central) to track network health and performance.
• Generate regular reports on network utilization, uptime and issue trends.
• Provide recommendations for network optimization based on analytics.

• Work closely with L1 support teams to ensure smooth escalation processes.
• Collaborate with cross‑functional teams for network upgrades, migrations and deployments.
• Communicate effectively with stakeholders regarding network status, incidents and resolutions.

• Ensure network configurations adhere to organizational security policies and industry standards.
• Implement and maintain Aruba security features such as WPA3, firewalls and intrusion prevention systems.
• Conduct regular audits to ensure compliance with regulatory requirements.

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Aruba certifications (e.g., Aruba Certified Switching Associate (ACSA), Aruba Certified Mobility Associate (ACMA)) are highly preferred.

• 5 years of experience in network wireless solutions.
• Hands‑on experience with Aruba wireless and wired network solutions.
• Proven expertise in troubleshooting and resolving network issues.

• Strong knowledge of Aruba network solutions including wireless controllers, access points and switches.
• Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, QoS).
• Experience with Aruba monitoring tools such as Air Wave and Aruba Central.
• Familiarity with network security practices including firewalls, encryption and intrusion prevention systems.
• Knowledge of ITSM platforms (e.g., Service Now, Jira) for incident and problem management.

• Excellent problem‑solving and analytical skills.
• Strong communication skills both verbal and written.
• Ability to work collaboratively in a team environment.
• Attention to detail and a proactive approach to issue resolution.

• Accounts Reconciliation
• Collection
• Customer Service
• Drafting
• Documentation
• Asp.
  
  Net MVC

Employment Type: Full Time

Experience: years

Vacancy: 1

Monthly Salary: 15000 - 18000