Hardware Asset Management Specialist

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Hardware Asset Management (HAM) Specialist to join us on our journey in advancing the technological world through innovation and creativity.

We are seeking an experienced Hardware Asset Management (HAM) Specialist with 8+ years of hands‑on experience in design, implementation, and operational support of enterprise‑wide asset management frameworks. The role demands deep expertise in governance, lifecycle management, tooling, and process optimization across IT hardware assets.

• Design and implement end-to-end Hardware Asset Management frameworks aligned with ITIL/ISO 19770 standards
• Establish governance models, policies, and compliance controls for hardware assets
• Design CMDB and asset data models
  , ensuring accuracy and normalization

• Lead HAM tool implementation and integration (greenfield/brownfield environments)
• Implement solutions such as Service Now HAM Pro, SCCM/Intune, Flexera, or equivalent tools
• Drive data discovery, reconciliation, and normalization strategies
• Integrate HAM with procurement, finance, and ITSM systems
• Define and implement automation workflows for asset tracking and lifecycle management

• Manage day‑to‑day HAM operations and support activities
• Ensure real‑time asset visibility and inventory accuracy across locations
• Monitor compliance with internal policies and external regulations
• Support audits, reporting, and governance reviews
• Handle incident/problem management related to asset discrepancies

• Oversee hardware lifecycle planning, refresh cycles, and disposal processes
• Manage vendor coordination, warranty tracking, and contract compliance
• Identify and drive cost optimization opportunities (reuse, redeployment, rationalization)

• Develop and publish MIS dashboards, KPIs, and asset reports
• Provide insights on utilization, compliance, and risk exposure
• Work closely with IT, procurement, finance, and audit teams
• Engage with stakeholders for continuous improvement and governance alignment

• 8+ years of relevant experience in Hardware Asset Management (pure HAM focus)
• Strong exposure to implementation, design, and support of HAM solutions
• Hands‑on experience with Service Now HAM Pro (preferred) or equivalent platforms
• Expertise in CMDB, discovery tools, and asset reconciliation processes
• Good understanding of ITIL processes (Incident, Change, Configuration)
• Experience in audit handling, compliance, and governance frameworks
• Strong analytical and data management capabilities

• ITIL Foundation / Intermediate
• Service Now HAM / ITAM Certifications
• ISO 19770 (IT Asset Management)

• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe.
• We offer a virtual‑first work environment, promoting a good work‑life integration and real flexibility.
• We offer comprehensive benefits for all employees.
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.