ITSM Project Manager

Job details

Role: ITSM project manager
Employment type: 1 year & extendable contract (long term), outsourced
Work location: Abu Dhabi, United Arab Emirates
Notice period: Immediate joiners to a maximum of 15-30 days of notice

Bachelor’s degree in computer science, information technology, or related field (master’s preferred).
PMP, PRINCE2, or equivalent certification required. Agile/Scrum master certification highly preferred. ITIL certification is mandatory.
10+ years in IT project management with significant involvement in core application deployments and enterprise digital transformation.
Proven track record in delivering large-scale ERP, CRM, core banking, or industry-specific application programs.

Advanced technical experience in:

• Cloud platforms (AWS, Azure, GCP) and hybrid cloud models
• Application modernization (microservices, containers, API management, middleware)
• Enterprise integration frameworks (ESB, iPaaS, API gateways)
• Data platforms (data lakes, BI tools, analytics, AI/ML enablement)
• Dev Ops practices (continuous integration, automated testing, continuous delivery)

Strong exposure to cybersecurity controls, disaster recovery planning, and enterprise performance optimization.
Should have strong experience in deployment and implementation, as well as hands-on involvement in client-facing projects.

Position title: ITSM project manager
Location: United Arab Emirates
Experience required: 15+ years