Data - Business Analyst; Aviation
Job Description & How to Apply Below
About the role - Description Role Purpose
Seeking an experienced Customer 360 Business Analyst to support the design and delivery of a unified customer view across the airline’s digital, commercial, and operational platforms. This is a data‑centric BA role, requiring strong experience in customer data, integrations, and analytics, combined with a solid understanding of the aviation domain. The role will work across multiple work streams to enable personalized customer experiences, effective communications, and data‑driven decision making.
Key Responsibilities- Elicit, analyze, document, and manage business and technical requirements across Customer 360 and related work streams
- Work closely with business stakeholders (Commercial, Marketing, Digital, Loyalty, Operations) to understand end‑to‑end customer journeys across the airline ecosystem
- Analyze customer data flows, data feeds, schemas, and integration points between CRM, marketing, loyalty, booking, and operational platforms
- Support data migration and data transformation initiatives, ensuring data quality, consistency, and traceability
- Collaborate with architects, developers, data engineers, and vendors to validate solution designs against business and data requirements
- Translate complex data and platform concepts into clear business artefacts, including:
- Process maps and journey flows
- User stories and epics
- Data mappings and integration specifications
- Acceptance criteria and test scenarios
- Act as a bridge between business and technology teams to ensure Customer 360 solutions deliver measurable business outcomes
- Support Agile delivery ceremonies including backlog refinement, sprint planning, and reviews
- Proven experience as a Business Analyst within technology‑led or data‑driven transformation programmes
- Strong background in customer data, analytics, or Customer 360 initiatives
- Aviation industry experience (airline, airport, loyalty, or travel technology) is critical
- Hands‑on data analysis capability, with the ability to:
- Interpret data models, schemas, and data feeds
- Understand integration patterns and APIs
- Work effectively with data engineers and analytics teams
- Prior experience as a Data Analyst or in a data‑heavy BA role is a strong advantage
- Experience with customer communications, CRM, marketing automation, or loyalty platforms
- Exposure to Adobe Journey Optimizer and/or Amadeus platform
- Strong understanding of Agile delivery methodologies
- Excellent written and verbal communication skills, with the ability to engage senior stakeholders
- Customer personalization, segmentation, or real‑time decisioning use cases
- Working in large, complex, multi‑vendor environments
- Strong analytical and problem‑solving mindset
- Data‑driven thinking with attention to detail
- Ability to work across business and technical teams
- Comfortable operating in ambiguity and fast‑paced transformation environments
- Customer‑centric mindset aligned to premium brand experience
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