Microsoft 365​/Office Adoption Success Manager & Business Analyst; m​/f​/d

Microsoft 365 Adoption Success Manager & Business Analyst

The Microsoft 365 Adoption Success Manager & Business Analyst is responsible for driving the successful adoption and value realization of Microsoft 365 across the organization. Working closely with business and technology stakeholders, this business‑focused role identifies opportunities to improve collaboration, productivity, automation, and user experience through effective use of M365 capabilities. The role is focused on business engagement, process improvement, adoption, and change enablement rather than technical implementation.

• Engage with business and technology stakeholders to understand business objectives, challenges, and opportunities.
• Gather, document, and prioritize business requirements and process improvement initiatives.
• Analyze and map current‑state and future‑state business processes to Microsoft 365 capabilities.
• Identify and develop practical M365 use cases that deliver measurable business outcomes.
• Facilitate workshops, demonstrations, and proof‑of‑concept activities to showcase M365 value.
• Drive adoption of Microsoft 365 services including Copilot, Teams, SharePoint, One Drive, Viva, Power BI, Entra, Purview, Defender, Intune, and Microsoft Graph.
• Establish and support an internal champions network to encourage sustainable adoption.
• Define, measure, and report on value realization metrics, including productivity improvements, automation benefits, and Copilot‑assisted outcomes.
• Provide business‑focused recommendations, roadmaps, and executive reporting aligned to organizational goals.

• 4–5+ years of experience in Microsoft 365 adoption, digital workplace, business analysis, or change management roles.
• Proven ability to translate business requirements into practical digital solutions.
• Strong stakeholder engagement, facilitation, workshop, and communication skills.
• Experience documenting business processes, requirements, and adoption strategies.
• Strong understanding of Microsoft 365 capabilities and their business applications.
• Ability to operate independently and influence stakeholders at all levels.

• Business‑oriented and outcome‑focused rather than deeply technical.
• Proactive, consultative, and customer‑focused mindset.
• Experience working with organizations in the early stages of Microsoft 365 adoption.
• Comfortable working in regulated, secure, or sensitive environments.

• Business requirements documentation.
• Current‑state and future‑state process maps.
• M365 use case and capability mapping.
• Adoption roadmap and recommendations.
• Proof‑of‑concept outcomes.
• Value realization metrics and executive reports.
• Knowledge transfer materials and champion enablement.
• Final engagement summary and handover documentation.

Microsoft 365 / Office 365 Adoption Success Manager & Business Analyst in Abu Dhabi, United Arab Emirates