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IT Service Desk Lead - Incidents & Asset Management
Job Description & How to Apply Below
United Al Saqer Group seeks an experienced Service Desk Administrator to manage the Manage Engine Service Desk platform and IT service delivery. You will handle incident logging, categorization, SLAs, and asset inventory across UAE projects while coordinating with L1–L3 teams and improving processes.
The role requires ITIL knowledge, 1–2 years in IT service desk or operations, and strong communication to support users and optimize support workflows.
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