Senior Lead Consultant – ServiceNow

Overview

SENIOR LEAD CONSULTANT – SERVICE NOW (12-Month Contract)

We are seeking a highly experienced Senior Lead Consultant – Service Now to drive transformation and platform strategy initiatives within a large enterprise environment. The ideal candidate will bring deep Service Now expertise, strong consulting capabilities, and experience leading complex digital transformation programs.

• Lead Service Now platform strategy, roadmap development, and transformation initiatives.
• Oversee implementation and optimization of Service Now modules including ITSM, ITOM, ITAM, HRSD, and Sec Ops.
• Collaborate with cross-functional teams to ensure alignment with enterprise architecture and business objectives.
• Drive integration efforts with SAP/ERP systems and other enterprise platforms.
• Provide strategic guidance on leveraging AI platforms within the Service Now ecosystem.
• Engage with senior stakeholders to support decision-making and program governance.
• Ensure delivery excellence across large-scale transformation programs.

• 10–15+ years of experience in IT, operations, or consulting.
• Strong hands-on and strategic experience with Service Now.
• Proven track record in large-scale transformation programs.
• Experience working with Oil & Gas or major GCC/UAE enterprises (preferred).
• Familiarity with AI platforms, SAP/ERP integrations, and enterprise architecture.
• Service Now certifications such as CSA or CIS (highly preferred).
• SAFe certification is an added advantage.