CAFM Operator

Job Purpose

To lead the administration, data integrity, and performance analysis of the CAFM platform across all operational sites. The role ensures that maintenance, asset tracking, and performance reporting processes are digitally enabled and aligned with organizational goals, contract KPIs, and statutory compliance.

• Administer and manage the CAFM system, ensuring accurate asset registration, preventive maintenance scheduling, and reactive work order tracking.
• Lead the configuration and rollout of CAFM modules across various FM disciplines including Hard, Soft, and Specialized Services.
• Develop standard reporting formats for operational dashboards and KPIs, including SLA adherence, backlog analysis, and technician productivity.
• Conduct system training for FM staff, contractors, and helpdesk personnel to ensure consistent use of CAFM workflows and protocols.
• Coordinate with IT and ERP teams to integrate CAFM with procurement, HR, and inventory management modules.
• Perform periodic data audits and validation checks to ensure integrity, completeness, and compliance of asset and service records.
• Support FM Management in analyzing CAFM-generated data for performance reviews, budgeting, and service re‑tendering exercises.

• Qualification:
  
  Bachelor degree in Engineering, IT or Facilities Management.
• Certification:
  Certification in CAFM platforms will be preferred.
• Work Experience:
  
  Min 5 years in CAFM operations and digital maintenance systems, ideally in a multi‑site FM environment.
• Knowledge: CAFM systems (IBM Maximo, Archibus, Concept Evolution), asset hierarchies, SLA management, preventive maintenance planning.
• Skills:
  
  Data analysis, SQL/reporting tools, user training, process optimization, and troubleshooting system issues.