Juniper Support Engineer
Job Description & How to Apply Below
Responsibilities
- Provide maintenance and support services for security infrastructure.
- Network infrastructure includes Juniper Firewalls, Intrusion Prevention Systems, VPN, Cisco ASA and ISE, and related monitoring and management tools.
- Coordinate with IT Service Desk, Infrastructure and Information Security Office teams regarding network and security infrastructure operations and support.
- Log cases and follow up with Juniper.
- Arrange for hardware replacement, coordinate dispatch of failed components, and collect & replace new parts.
- Monitor system performance and logs, assess network vulnerabilities and intrusions.
- Apply patches, feature releases, and upgrades.
- Perform Move, Add, Change, Delete (MACD) in configuration and equipment as per requests and change control procedures.
- Document network and security issues and resolutions.
- Experience supporting network security in a mission‑critical enterprise infrastructure environment.
- Extensive experience with Juniper and Cisco mainstream technologies, including Juniper IDP, SRX, Cisco ASA, IDP, End Point Security (ISE), and related management tools.
- Expert knowledge of network security at multiple levels (network, virtualization, operating system, file/directory, user account).
- Ability to analyze results and logs from network and security devices, system event reports and provide assessment reports; working experience with network scanning tools (OpenVAS, Metasploit).
- Understanding of Microsoft Windows Server operating systems, Linux OS, and related system administration tools.
- Familiarity with implementation of security best practices and defense‑in‑depth strategy.
- Comprehensive knowledge and experience with: network protocols (TCP/IP, NetBIOS, etc.); routing protocols (OSPF, RIP, NLSP, etc.); data communication equipment (switches, routers, etc.); specific technologies such as wireless, network access control, load balancing, SSL acceleration, encryption tools and certificates; network management tools (Solar Winds Orion, WhatMUPS Gold, Fluke Network Analyzer); firewall technologies (Cisco ASA, Juniper SRX); intrusion prevention systems; vulnerability assessment tools (Nmap, Retina, etc.).
- At least 4 years of relevant technical experience.
- B.Sc. in Computer Science/Engineering or equivalent.
- CISSP certification is a plus.
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