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Conversational AI Reliability and Optimization Lead
Job Description & How to Apply Below
Etihad Airways seeks a highly analytical, hands-on professional to oversee the daily operational health and performance of our conversational AI bots across chat, IVR, and social channels. You will review daily passenger conversations, eliminate AI hallucinations, and fine-tune models in real time to maximize bot resolution and ensure accurate passenger self-service.
Responsibilities include monitoring transcripts, adjusting guardrails and prompts, and validating improvements against baselines
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