Data Center Engineer​/Technician, Data Center Operations; DCO), AWS

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that keep the cloud running. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.

• Follow and maintain the highest safety standards and foster a world‑class safety culture.
• Own safety initiatives and projects to promote strong safety practices.
• Adhere to all data‑center safety protocols during red zone and floor operations.
• Support safety inspections and maintain site compliance standards.

• Diagnose hardware and network problems followed by physical repairs.
• Troubleshoot events within internal Service Level Agreements.
• Perform root cause analysis of equipment failures.
• Manually handle and lift equipment up to 18 kg, complying with regulations.
• Work at heights as required by operational tasks.
• Perform a variety of DCO procedures including break‑and‑fix repairs, host‑level decommissions (HLD), server‑rack decommissions (SRD), media removal, media destruction, and first‑responder duties.
• Troubleshoot hardware issues using SOPs and available documentation; escalated when actions deviate from established procedures.

• Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure.
• Work is reviewed daily by supervision.

• Communicate clearly via tickets, SIMs, task tracking entries, and write‑ups.
• Participate effectively in team meetings and present work to leaders.

• Deliver work that impacts team metrics including ticket resolution, decommission throughput, and safety compliance.
• Take action to improve operational excellence within DCO workflows.

• Support shift‑based schedules including nights, weekends, and on‑call rotations as required.

• Experience with computer hardware troubleshooting and repair.
• Experience in computer networking.
• High school or equivalent diploma.
• Speak, write, and communicate fluently in English.

• Bachelor's degree in IT, computer science, or equivalent.
• Experience in a data center or other critical environment.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Basic knowledge of Linux and experience with network protocols.

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