Senior Manager - Business Solutions; UAE National

Senior Manager – Business Solutions & Digital Transformation (UAE National)

Location: Dubai, United Arab Emirates
Employment Type: Full-Time
Nationality Requirement: UAE Nationals (UAEN) Only

Role Purpose

The Senior Manager – Business Solutions & Digital Transformation is responsible for leading the organization’s enterprise applications landscape and driving digital transformation initiatives that enhance operational efficiency, business performance, and innovation. The role serves as a strategic bridge between business functions and technology teams, ensuring the delivery of scalable, secure, and future‑ready digital solutions. The incumbent will lead modernization programs, champion automation and AI initiatives, and ensure technology investments are aligned with organizational objectives and governance standards.

Key Responsibilities

Strategic Leadership & Digital Transformation

• Develop and execute the organization's Digital Transformation Strategy aligned with business objectives.
• Lead enterprise-wide technology modernization initiatives, driving innovation and continuous improvement.
• Identify opportunities to leverage Artificial Intelligence (AI), automation, analytics, and emerging technologies to improve business outcomes.
• Establish technology governance frameworks to ensure security, scalability, compliance, and operational excellence.
• Drive business process optimization and digital adoption across the organization.

Business Solutions & Enterprise Applications

• Lead the management, enhancement, and support of enterprise applications, including ERP platforms, financial systems, workflow solutions, and business‑critical applications.
• Partner with business stakeholders to understand requirements and translate them into effective technology solutions.
• Oversee application lifecycle management, system integrations, upgrades, and cloud transformation initiatives.
• Ensure optimal application performance, reliability, and user experience.

Automation, AI & Innovation

• Lead the implementation of intelligent automation solutions, AI‑enabled tools, and digital platforms.
• Drive initiatives involving robotic process automation (RPA), analytics, chatbots, decision‑support systems, and workflow automation.
• Evaluate emerging technologies and recommend innovative solutions that support business growth and operational efficiency.
• Foster a culture of innovation and digital‑first thinking across the organization.

Stakeholder & Relationship Management

• Act as the primary liaison between business units, executive leadership, vendors, and technology teams.
• Facilitate workshops, requirements‑gathering sessions, and solution design discussions.
• Manage project priorities, budgets, timelines, and stakeholder expectations.
• Communicate technology roadmaps, project updates, and transformation outcomes to senior management.

Governance, Risk & Vendor Management

• Ensure compliance with organizational policies, IT governance standards, cybersecurity requirements, and regulatory obligations.
• Manage relationships with technology vendors, system integrators, and external service providers.
• Monitor vendor performance and Service Level Agreements (SLAs) to ensure quality delivery.
• Support internal and external audits, risk assessments, and business continuity initiatives.

People Leadership

• Lead, mentor, and develop a high‑performing Business Solutions and Digital Transformation team.
• Establish performance objectives and development plans for team members.
• Promote collaboration, knowledge sharing, and a continuous improvement culture.
• Drive employee engagement and foster innovation within the team.

Requirements

Qualifications

Education:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.
• Master's Degree in Business Administration (MBA), Information Technology, or a related field is preferred.

Professional Certifications (Preferred):

• PMP (Project Management Professional)
• ITIL Foundation or Advanced Certifications
• TOGAF
• Digital Transformation or Enterprise Architecture Certifications

Experience:

• Minimum 12–15 years of experience in Information Technology, Enterprise Applications, Digital Solutions, or…