CAFM Manager

This role is positioned as a senior functional and technical lead responsible for bridging facilities operations, business processes, and technology systems, ensuring that facilities data and digital platforms drive measurable operational and strategic value.

To oversee the CAFM Facilities Technology Strategy & Governance, Business Process Management, Data Management & Database Governance, Reporting & Business Intelligence, System Integration & Architecture, Stakeholder & Client Engagement, Project Management & Change Management & User Enablement.

CAFM Manager is responsible for oversee day-to-day operations, coordinating infrastructure and system support activities, and assisting in the execution of digital transformation initiatives. The role ensures reliable IT service delivery, leads technical teams, and supports strategic planning and project execution under the direction of the IT & Digital Transformation Portfolio Manager.

• Define and maintain the facilities technology roadmap.
• Establish governance frameworks for CAFM and related systems.
• Ensure alignment between facilities operations and digital transformation objectives.

• Lead end-to-end analysis of facilities business processes (maintenance, asset management, space management, work orders).
• Design and optimize workflows using best practices and system capabilities.
• Translate business requirements into functional and technical system solutions.

• Own configuration, administration, and optimization of CAFM/IWMS platforms.
• Manage system upgrades, enhancements, and performance monitoring.
• Ensure system reliability, usability, and scalability.

• Ensure integrity, consistency, and governance of facilities master data.
• Manage data structures related to assets, locations, work orders, and maintenance history.
• Apply SQL and data validation techniques for troubleshooting and analysis.
• Design and maintain dashboards, KPIs, and performance reports.
• Support executive reporting with actionable insights.
• Utilize BI tools (e.g., Power BI or equivalent) for data visualization and analytics.
• Oversee integration of CAFM systems with ERP, HR, BMS, IoT, and other enterprise platforms.
• Support API-based integrations and middleware solutions.
• Ensure seamless data flow across systems.

• Lead workshops, requirement-gathering sessions, and solution design discussions.
• Act as primary interface between business users, IT teams, and vendors.
• Present system solutions and performance insights to senior stakeholders.
• Manage external vendors, implementation partners, and support contracts.
• Oversee system implementation projects, upgrades, and enhancements.
• Ensure delivery against scope, timeline, and quality standards.

• Drive user adoption across facilities teams.
• Develop training materials and documentation.
• Support organizational change related to system/process improvements.

• Support the planning and execution of digital transformation initiatives and technology enhancements.
• Assist in evaluating emerging technologies and preparing business cases for adoption.
• Coordinate integration of new digital tools, applications, and automation solutions.
• Collaborate with project teams on process improvements and innovation strategies.

• Provide coaching, knowledge sharing, and skills development for IT staff.
• Support performance review inputs and competency assessment of team members.
• Promote a culture of continuous improvement and professional growth.

• Perform additional responsibilities as assigned by the IT & Digital Transformation Portfolio Manager.
• Support emergency and after-hours response for critical incidents when required.
• Carry out additional responsibilities as required to support department and organizational needs.

• Provide technical guidance to junior staff and act as escalation point for complex cases.
• Assist in creating training materials and conduct training for end users or internal teams.
• Ensure departmental readiness for disaster recovery and…