Maintenance Engineer

Job Summary

The Maintenance Engineer will be responsible for the daily operation and maintenance of Sense Time Image Service systems across multiple theme parks and attractions in the UAE. The role includes preventive maintenance, troubleshooting, incident response, hardware replacement and supporting the installation and commissioning of new projects. The engineer will work closely with the project delivery team, software engineers and customer representatives to ensure stable system operation and achieve the agreed service level SLA.

Daily Operation Maintenance

• Perform daily inspection of all deployed Image Service systems
• Carry out preventive maintenance according to the maintenance schedule
• Monitor the health status of cameras servers printers POS terminals and other field devices
• Ensure all systems operate within the required SLA

Incident Response

• Respond to hardware and software incidents in a timely manner
• Diagnose and resolve issues related to cameras industrial PCs printers networking and peripheral devices
• Perform equipment replacement and on-site troubleshooting
• Escalate issues to the development or engineering team when required

Installation Deployment Support

• Support hardware installation and system deployment for new projects
• Install and configure cameras industrial computers printers and related equipment
• Assist with system commissioning testing and acceptance
• Verify power network and infrastructure readiness before deployment

Preventive Maintenance

• Perform scheduled preventive maintenance on all deployed equipment
• Clean and inspect cameras enclosures and peripheral devices
• Verify system software and hardware status
• Maintain maintenance records and inspection reports

Spare Parts Documentation

• Manage spare parts inventory
• Record maintenance activities and incident reports
• Update SOPs and technical documentation when required
• Maintain accurate maintenance logs

Customer Support

• Coordinate with customer operation teams during maintenance activities
• Provide on-site technical support when required
• Communicate maintenance progress and issue status to project stakeholders

Education

• Bachelor's Degree or Diploma in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology or related disciplines.

Experience

• Minimum 3 years of experience in field maintenance, technical support or system maintenance.
• Experience in Theme Park, CCTV, Camera Systems, IT Field Support, Industrial Equipment, Smart Devices or Security Systems is preferred.

Technical Skills

Windows operating system

Basic Linux (preferred)
TCP/IP networking and IP configuration

Hardware troubleshooting

Camera systems

Industrial PCsPrinters and POS terminals

Basic electrical and cabling work Preventive maintenance

Fault diagnosis and troubleshooting

Soft Skills

Strong problem-solving skills.

Good communication and interpersonal skills.

Customer-oriented mindset.

Ability to work independently.

Ability to work under pressure during critical incidents.

Willingness to travel between customer sites when required.

• UAE Driving License.
• Experience working in theme parks, attractions or entertainment venues.
• Experience supporting AI camera systems, imaging systems or smart devices.
• Experience with CCTV systems (Hikvision, Dahua or similar).
• Basic understanding of networking equipment such as switches and routers.

On-site support across Yas Island and Dubai attractions. Weekend, public holiday or emergency support may be required based on operational needs. Participation in new project installation, commissioning and system upgrades when required.

• SLA compliance
• Incident response time
• System uptime
• Preventive maintenance completion rate
• First-time issue resolution rate
• Customer satisfaction
• Maintenance documentation quality