Storage and Backup Expert

About this opportunity

We are looking for a Storage and Backup Expert responsible for administering, supporting and maintaining enterprise storage and data protection platforms to ensure high availability, performance, security and recoverability of business‑critical systems. The role focuses on day‑to‑day operations, troubleshooting, optimization, and lifecycle management across multi‑vendor storage and backup technologies.

We are looking for a Storage and Backup Expert responsible for administering, supporting and maintaining enterprise storage and data protection platforms to ensure high availability, performance, security and recoverability of business‑critical systems. The role focuses on day‑to‑day operations, troubleshooting, optimization, and lifecycle management across multi‑vendor storage and backup technologies.

• Administer and support enterprise storage platforms including DELL Storage systems (VMAX, Power Max, Unity, NAS and Elastic Cloud Storage – ECS).
• Manage and support IBM Flash Storage, IBM Elastic Storage System (ESS), Pure Storage and Huawei Ocean Stor environments.
• Perform storage provisioning, zoning, masking, capacity management and performance monitoring.
• Monitor storage health and proactively resolve performance, availability and capacity issues to meet SLAs.
• Execute storage migrations, upgrades, firmware updates and patching activities.
• Support replication, snapshots and disaster recovery operations per defined procedures.

• Administer enterprise backup solutions using DELL EMC Net Worker, Power Protect Data Manager (PPDM) and Data Domain.
• Manage backup jobs, schedules, retention policies and compliance requirements.
• Monitor backup operations, troubleshoot failures and ensure completion within backup windows.
• Perform restore requests, recovery testing and disaster recovery support activities.
• Ensure backup and recovery operations meet defined RPO/RTO objectives.

• Act as senior escalation point for storage and backup incidents, problems and service requests.
• Perform root cause analysis and implement preventive actions to avoid recurrence.
• Maintain operational documentation, runbooks and standard operating procedures (SOPs).
• Participate in on‑call support for 24x7 production environments as required.
• Coordinate with vendors for technical support, case management and issue resolution.

• Work closely with UNIX/Linux, Windows, VMware, Cloud and Application teams for storage and backup activities.
• Provide technical guidance and mentoring to junior team members.
• Communicate effectively with stakeholders on operational status, incidents and risk areas.
• Identify and upscale operational risks and ensure tracking to closure.

• Hands‑on experience with DELL Storage (VMAX, Power Max, Unity, NAS, ECS), IBM Flash Storage, IBM ESS, Pure Storage and Huawei Ocean Stor.
• Expertise in DELL EMC Net Worker, Power Protect Data Manager (PPDM) and Data Domain.
• Solid understanding of SAN/NAS, Fibre Channel, iSCSI, multipathing and storage networking.
• Experience supporting storage for VMware, UNIX/Linux and database environments.
• Knowledge of replication, snapshots and DR operations.

• BSc in Telecommunications, Computer Science or equivalent.
• 8+ years of experience in Storage and Backup Administration in enterprise environments.
• Strong troubleshooting, analytical and stakeholder management skills.
• Ability to work independently and handle high‑pressure production issues.
• Proactive, detail‑oriented and ownership‑driven approach.

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer.

United Arab Emirates (AE) || Dubai