Senior Business Analyst – Holidays
Job Description & How to Apply Below
Focus :
Booking & servicing functional analysis, Amadeus PSS configuration
Domain :
Amadeus PSS Holidays Business Analysis
- The Senior Business Analyst will support the Holidays programme across its different phases by driving detailed functional analysis of booking and servicing flows.
- The role operates at the crossroads of business requirements, Digital capabilities, and PSS configuration, ensuring a clear and consistent understanding of requirements and solutions across all stakeholders.
- The candidate is expected to develop into a Subject Matter Expert (SME) on Amadeus PSS and Digital capabilities, acting as a key reference point within the team and reducing dependency on external stakeholders for functional and technical clarifications.
- Analyse and refine business requirements related to hotel booking and servicing.
- Deep dive into Amadeus PSS (PNR creation, update, servicing) and associated processes.
- Support definition of end‑to‑end flows (booking, MYB, consumption, unhappy flows).
- Work closely with Digital and Architecture teams to:
- Clarify requirements
- Identify impacts and dependencies
- Translate business needs into clear, structured requirements (Jira stories).
- Act as a functional and technical reference point for business and IT teams.
- Contribute to the definition and validation of solutioning activities.
- Progressively build expertise to become an SME on Amadeus PSS and Etihad Digital ecosystems.
- Support identification and resolution of functional gaps, risks, and inconsistencies.
- Strong experience with Amadeus PSS, including:
- PNR structure and lifecycle
- Ancillary services (SSR)
- Booking and servicing flows
- Experience in the airline or travel industry (mandatory).
- Ideally, experience with an airline Holiday platform.
- Good understanding of Digital platforms and integrations.
- Proven experience as a Business Analyst in complex IT delivery environments.
- Ability to work across multiple stakeholders (Business, Digital, Architecture, Partners).
- Strong analytical, communication, and problem‑solving skills.
Position Requirements
10+ Years
work experience
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