Functional Tester

Role : MS Dynamics Functional Tester (Airline/Travel domain exp. is required)

Exp: 10+ Years

Description:

MS Dynamics Functional Tester sits at the intersection of business requirements and technical execution. Their primary role is to ensure that Microsoft Dynamics 365, meet the needs of the end-users (Sales, Marketing, and Service teams) while remaining bug-free.

Unlike a pure technical tester, a functional tester focuses on business logic
, workflows
, and the user experience
.

Domain: Airline/Travel domain experience is required.

• Review Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to understand how the business uses the CRM.
• Identify  edge cases  where standard business processes might fail.
• Develop comprehensive Test Plans and Test Cases that map directly to business requirements (Traceability Matrix).

• Module Testing: Verify specific CRM features such as Lead Management, Opportunity tracking, Case Management, and Campaign automation.
• User Journey Testing: Validate the entire lifecycle of a customer, from initial lead capture to final sale and post-purchase support.
• Workflow Validation: Ensure that automated triggers (e.g., sending an email when a deal closes) execute correctly based on business rules.

• Data Quality: Verify that data flows correctly into the CRM from external sources (website forms, ERP systems) without duplication or corruption.
• Security & Permissions: Test  Role-Based Access Control  (RBAC) to ensure users can only see and edit the data appropriate for their job function.
• Reporting: Validate that dashboards and analytics reports reflect accurate real-time data.
• Identify, document, and track software defects using tools like Jira
  , Azure Dev Ops
  , or HP ALM
  .
• Collaborate with developers to explain the business impact of specific bugs.
• Perform Regression Testing to ensure that new updates or  hotfixes  don't break existing functionality.

• Assist business stakeholders during the UAT phase by providing test data and guidance.
• Translate technical issues into  business speak  for stakeholders.

CRM Platforms MS Dynamics,

Testing Tools Proficiency in Jira, Selenium (for automation), Postman (for API testing), or

Data & SQL Ability to write basic SQL queries to verify data in the CRM database.

Soft Skills Strong analytical thinking, attention to detail, and the ability to bridge the gap between IT and Business.