Systems Administrator

We are looking for a hands-on and service-oriented Systems Administrator to manage the organisation s core technology systems and ensure services remain stable, secure and well documented. The role will cover Microsoft 365 identity and access management, collaboration platforms, endpoint administration and cloud-hosted systems. As the organisation s technology environment develops the role will also support enterprise applications such as CRM, ERP, PPM, DAM, workflow reporting and analytics platforms.

• Administer Microsoft 365 services including Outlook, Teams, SharePoint, One Drive licensing, groups, permissions and service health.
• Manage identity and access processes including account provisioning, joiner/mover/leaver activities, MFA, role-based permissions and access reviews.
• Coordinate endpoint administration (device configuration, inventory, patching, compliance and device lifecycle activities).
• Administer cloud-hosted and subscription-based systems ensuring access, renewals, ownership and support arrangements are maintained.

• Support the administration of CRM, ERP, PPM, DAM workflow and reporting platforms as they are introduced.
• Assist with application configuration, user roles, permissions, workflows, basic integrations, releases and vendor-led improvements.
• Work with system owners and users to translate operational requirements into practical system solutions.

• Apply cybersecurity, data protection, access-control and information-handling standards.
• Maintain accurate records of system access configuration, licences, assets and service changes.
• Manage system requests and incidents and coordinate issue resolution with managed service providers and vendors.
• Support system upgrades, patches, releases and configuration changes.
• Escalate security risks, recurring incidents and access exceptions when required.

• Maintain SOPs, system guides, service maps, configuration records, knowledge articles and change logs.
• Prepare user guides, FAQs and short training materials for core systems and new applications.
• Identify recurring issues and recommend improvements to system reliability, efficiency and user experience.
• Provide clear and patient guidance to technical and non-technical users.

• Diploma or Bachelor s degree in Information Technology, Computer Science, Information Systems or a related field.
• Minimum 4 years of experience in systems administration, IT operations, infrastructure support or cloud platform administration.
• Hands-on experience with Microsoft 365, Azure Entra , Teams, SharePoint, One Drive, endpoint tools, permissions, licensing and user lifecycle management.
• Experience working with managed service providers, application vendors and external technical teams.
• Exposure to ERP, HRIS, CRM, PPM, DAM workflow automation or reporting platforms is desirable.
• Microsoft 365, Azure Entra , endpoint management, ITIL, cybersecurity, networking or cloud certifications are an advantage.
• Strong troubleshooting, documentation, communication and customer-service skills.
• Ability to work effectively in an evolving technology environment.