Technical Program Manager, Director

About This Position

This role leads pre-sales strategy, deployment governance, and enterprise platform positioning to ensure alignment between sales, delivery capacity, and scalable implementation models. It defines deployment standards across environments, establishes readiness criteria, and drives consistent, repeatable execution across global customer engagements. The position owns portfolio-level delivery performance, risk management, and strategic account health, ensuring measurable ROI and long-term customer success. It also builds and scales the technical operating model, partners with product and engineering leadership, and drives continuous improvement through metrics, insights, and industry leaders.

In a rapidly growing software company, this is a crucial leadership position requiring multi-talented individuals. This position will report directly to the Chief Customer Officer.

• Define pre-sales platform positioning and reference implementation (RI) strategy
• Support executive sponsor conversations
• Ensure sales motions align with delivery and platform support capacity
• Establishes platform deployment standards and models across customers

• Define enterprise deployment strategy across public SaaS, private tenant, and managed application frameworks
• Establish minimum deployment readiness standards
• Define exception approval processes
• Ensure scalable and repeatable deployment patterns

• Ensure consistent delivery performance and own portfolio-level delivery predictability tied to revenue and net revenue retention
• Establish frameworks for managing complex multi-system programs globally
• Align program strategy with platform architecture
• Define enterprise-level governance standards across customer engagements and drive execution alignment across global teams
• Establish escalation frameworks for environment related risks
• Reduce systemic delivery friction over time

• Own overall health, satisfaction, and success of strategic enterprise accounts
• Build executive relationships
• Ensure deployments demonstrate measurable ROI, operational impact, and verified data lineage

• Design and govern the technical engagement operating model and ensure systemic issues are identified and resolved across programs
• Clearly define boundaries between SA, TPM, and Support
• Build and scale a TPM organization with strong enterprise cloud and integration expertise
• Define and execute risk management strategies for large scale technical programs
• Partner with Product and Engineering leadership to incorporate real world enterprise deployment learnings into roadmap prioritization

• Drive executive alignment on technical program priorities risks and tradeoffs across departments
• Serve as a technical ambassador for Context Labs in enterprise forums and strategic customer engagements
• Reinforce credibility in trusted data, provenance, and enterprise deployment excellence

• Establish dashboards for deployment success, time-to-value, customer satisfaction/net promoter scores, renewal rates, and expansion metrics
• Use delivery insights to refine qualification, architecture standards and support readiness

• Proven track record of balancing enterprise revenue growth with delivery risk, regulatory exposure, and long-term trust
• Demonstrated experience and understanding of global enterprise operating environments
• Has successfully led and managed leaders
• Defining strategy, accountability and organizational structure
• Comfortable scaling engagement and operations globally
• Portfolio level understanding of enterprise cloud ecosystems, security and compliance constraints, deployment frameworks and large-scale data integration architectures
• Exceptional written, presentation, and verbal communication skills
• An ability to explain technical subjects to non-technical people
• Outstanding organizational skills.
• Experience with enterprise software implementations involving complex data…