Senior System Administrator Job Abu Dhabi area,UAE/Dubai,IT/Tech

Install configure and maintain servers networks operating systems and data storage systems supporting CCAO operations
Manage user accounts access rights and Active Directory identity management in line with government data governance and security policies
Monitor system performance availability and capacity proactively resolve issues to minimize downtime for citizen-facing and internal services
Implement and maintain cybersecurity controls firewalls endpoint protection backups patch management in compliance with UAE government IT security standards e g NESA Signature TDRA-aligned frameworks where applicable
Administer email collaboration platforms and internal applications used for case management correspondence and coordination with federal local entities
Manage backup disaster recovery and business continuity procedures for critical systems and citizen data
Provide technical support Tier 2 3 to staff troubleshoot hardware software network issues and manage IT helpdesk escalations
Maintain documentation of IT assets configurations policies and procedures
Coordinate with external vendors telecom providers and government IT bodies e g TDRA Abu Dhabi Digital Authority on infrastructure licensing and integration projects
Support digital transformation initiatives including e-services and system integrations tied to CCAO s citizen and community programs
Ensure compliance with UAE data protection and government information security regulations

Bachelor's degree in Information Technology, Computer Science, or related field
3–6 years' experience as a System Administrator, preferably in a government or public sector entity
Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory
Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices
Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage
Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred
Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)
UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)

Key Competencies

Strong problem-solving and troubleshooting skills
High attention to security, confidentiality, and data sensitivity (government/citizen data)
Ability to work under government protocols and coordinate across federal/local authorities
Good communication and documentation skills
Ability to work independently and manage multiple priorities

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