We are looking for an experienced strong Production Support Engineer strong with strong hands-on experience supporting strong Java or NET applications strong in a production environment The role involves monitoring applications troubleshooting incidents performing root-cause analysis and coordinating with L2 L3 teams and development teams to ensure high availability and stability of business-critical applications
Key ResponsibilitiesProvide strong L1 L2 production support strong for Java or NET-based applications Monitor production applications services jobs and system health Investigate and resolve application incidents within defined strong SLAs strong Perform troubleshooting and strong root-cause analysis strong for recurring production issues Analyze application logs errors and performance issues Work with development infrastructure database and L3 teams for complex issue resolution Execute and support application deployments releases patches and emergency fixes Perform strong SQL queries strong for data validation and production issue analysis Troubleshoot strong API integration issues strong and validate API responses Follow strong ITIL processes strong including Incident Problem and Change Management Maintain proper incident documentation knowledge articles and support procedures Participate in rotational shifts including weekends and public holidays
Required Skills & Experience5+ years of experience in Java or .NET Production/Application Support.
Strong troubleshooting and analytical skills.
Good knowledge of Java/.NET application architecture and runtime environments.
Experience with SQL and relational databases.
Good understanding of Windows and/or Linux environments.
Experience with application monitoring, log analysis, and incident management.
Knowledge of REST APIs, web services, and integrations.
Good understanding of ITIL and SLA-driven production support.
Strong communication skills and ability to work effectively with technical and business teams.
Banking/financial services experience is preferred
Bachelor's degree in Computer Science, IT, or a related field.
ITIL v4 Foundation certification is preferred.
Experience supporting high-volume, business-critical applications.
Exposure to scripting, automation, CI/CD, or monitoring tools is an advantage.
Willingness to work in 24x7 rotational shifts
Java.NETSQL
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