IT Support Technician

Help AG is looking for a talented and experienced IT Support Technician who will be responsible connecting cables, rack mounting, upgrading, troubleshooting IT security devices.

• Visiting customer data centre for rack mounting and troubleshooting of devices.
• Cable the devices as per industry standards
• Based on business requirement, need to be available for service window 24
  * 7 for both planned and unplanned activity
• Upgrade software on security devices
• Accurate reporting of the task to project manager and direct manager.

• Bachelor's degree in information security or IT-related matter or equivalent experience.
• Up to 3 years of experience in working with IT security devices.
• Aware of rack mounting devices.
• Proper and structured documentation and diagramming.
• Understanding of information security concepts and related technology.
• Strong background and experience in TCP/IP networking of large-scale organizations.
• Excellent organizational skills in enterprise support.
• Flexible work approach, based on the job requirements.
• Being able to identify new work areas and to set new goals for themselves.
• Excellent communication and training skills.
• Outstanding customer handling, friendly and goal oriented.
• Ability to communicate / translate to Customer-level.
• Being able to understand complex business processes and activities.
• Flexible work approach, based on the job requirements.
• Excellent and accent-free communication skills in English (Arabic an advantage).

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual Flights Tickets.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.