Hardware & Networking Engineer
Job Description & How to Apply Below
Job Description – IT & ICT Solutions Engineer Company: SOS Computer Technology LLC
Location:
UAEDepartment: IT & ICT / System Integration Position: IT & ICT Solutions Engineer Salary: AED 4,000 – AED 5,000 per month
About the Role
SOS Computer Technology LLC is looking for an IT & ICT Solutions Engineer to support the company's group companies, System Integration projects, presales activities, and AMC customer sites.
The ideal candidate should have a strong combination of IT/ICT technical knowledge, system integration experience, troubleshooting skills, and presales capability. The role will involve working with customers, vendors, internal teams, and project teams to deliver effective technical solutions.
Key Responsibilities1. IT & ICT Support – Group Companies
- Provide day-to-day IT and ICT technical support to SOS group companies.
- Troubleshoot computers, laptops, printers, network connectivity, Wi-Fi and related IT infrastructure.
- Support LAN/WAN, switches, routers, access points, structured cabling and basic network security.
- Configure and maintain IT equipment and user devices.
- Coordinate with Internet Service Providers and technology vendors when required.
- Maintain IT asset records and documentation.
- Provide remote and on-site technical support.
- Understand customer requirements and develop suitable IT/ICT solutions.
- Prepare technical proposals, BOQs, equipment selections and solution designs.
- Assist the sales team with technical presentations and customer meetings.
- Conduct site surveys and prepare site survey reports.
- Prepare network diagrams, system architecture and technical documentation.
- Select appropriate products, brands and technologies based on project requirements.
- Obtain and evaluate quotations from distributors and vendors.
- Support preparation of commercial and technical tender submissions.
- Conduct product demonstrations and proof-of-concept activities where required.
- Provide technical support for AMC customers and contracted sites.
- Attend preventive and corrective maintenance visits.
- Troubleshoot IT, ICT and network-related issues.
- Perform health checks and recommend corrective actions.
- Maintain service reports, maintenance records and issue logs.
- Coordinate with customers and internal teams to close technical issues within agreed timelines.
- Identify opportunities for upgrades, replacements and additional solutions at AMC sites.
- Assist project teams with installation, configuration, testing and commissioning of IT/ICT systems.
- Coordinate with site teams, consultants, main contractors and vendors.
- Support system integration and interoperability between different technologies.
- Perform testing and troubleshooting during project implementation.
- Prepare as-built documentation and handover documents where required.
- Ensure installations comply with approved technical specifications and project requirements.
The candidate should have working knowledge of:
- LAN/WAN and TCP/IP networking
- Managed and unmanaged network switches
- Routers and firewalls
- Wi-Fi and wireless networking
- Structured cabling and network infrastructure
- Servers and basic virtualization concepts
- Windows operating systems and Microsoft 365
- IP addressing, VLANs, DHCP and DNS
- Network troubleshooting and diagnostics
- CCTV, Access Control and other ELV systems – advantage
- AV and Smart Classroom solutions – advantage
- Basic cybersecurity and network security concepts
- IT asset management and documentation
- Preparation of BOQ and technical specifications
- Product selection and comparison
- Preparation of technical compliance sheets
- Vendor/distributor coordination
- Preparation of technical proposals
- Site surveys and technical assessments
- Basic network/system design
- Understanding of tender requirements
- Customer presentations and technical discussions
- Ability to recommend cost-effective technical solutions
- Bachelor's/Diploma in IT, Computer Engineering, Electronics, Networking or a related field
. - 2–5 years of experience in IT, ICT, System Integration or ELV/ICT projects.
- UAE experience is preferred.
- UAE driving licence is…
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