Sales Automation Specialist

We're looking for a Sales Automation Specialist to bridge the gap between commercial teams and technology functions, transforming agency incentive programs, sales processes, reporting requirements, and digital content into scalable, automated solutions. Working across Salesforce (or equivalent CRM platforms such as Hub Spot), Databricks, Tableau, and AEM, you will help drive efficiency, reporting accuracy, and commercial performance across our sales ecosystem.

Accountabilities

• Translate business requirements into technical solutions and automation opportunities.
• Support and validate agency incentive calculations and sales performance metrics.
• Design and maintain Tableau dashboards and commercial reporting solutions.
• Configure and optimize Salesforce (or equivalent CRM) reporting, workflows, and automation.
• Manage and update AEM website content and components.
• Act as the key link between business stakeholders and technical development teams.
• Drive continuous improvement by automating manual sales, reporting, and content management processes.

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field.
• Minimum 3-5 years' experience in sales automation, CRManalytics, or digital solutions roles.
• Hands-on experience with Salesforce is required; experience with other leading CRM platforms such as Hub Spot, Microsoft Dynamics, or similar will also be considered.
• Experience working with CRM reporting, dashboards, workflows, and automation.
• Strong Tableau reporting and dashboard development skills.
• Working knowledge of Databricks, SQL, and/or Python for data validation and analysis.
• Experience with Adobe Experience Manager (AEM) is highly desirable.
• Understanding of agency sales, incentive, commission, or commercial performance programs.
• Airline, travel, or TMC industry experience is advantageous.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.