More jobs:
Officer – IT Help Desk & Support
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-08-29
Listing for:
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
- Provide first-level support for IT incidents and service requests
- Log and track issues using ITSM tools e g Manage Engine
- Troubleshoot hardware software and network issues
- Support users with system access VPN and email issues
- Install and configure desktops laptops and printers
- Escalate unresolved issues to relevant IT teams
- Ensure adherence to SLA timelines
- Minimum of 2 years of experience in IT support/help desk
- Good knowledge of Windows OS and Microsoft Office Basic networking knowledge
- Strong communication and customer service skills
- Bachelor's degree or diploma in IT or related field
- Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage.
- Experience with ITSM tools (Manage Engine, Service Now, etc.)
- Knowledge of Active Directory (user management)
- ITIL Foundation (preferred)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×