Sr. End User Support/Desktop Support Engineer
Job Description & How to Apply Below
Responsibilities
- Handle customer calls and ensure smooth operation of desktop computers laptops and related devices
- Resolve hardware and software issues to maintain productivity
- Troubleshoot and resolve issues related to hardware components CPU RAM storage peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple step-by-step instructions
- Install configure and maintain operating systems Windows macOS
- Deploy and support software applications productivity suites antivirus security tools
- Provide technical assistance with printers scanners and other peripherals
- Troubleshoot network connectivity issues including wireless and wired connections
- Configure network settings and troubleshoot VPN connections
- User Account Management - Create modify and delete user accounts
- Manage user permissions and access rights
- Provide remote technical support using tools like Team Viewer or Remote Desktop
- Visit user workstations to resolve hardware or software issues that cannot be addressed remotely
- Proactively analyze root causes for repeated incidents
- Track and manage IT assets including computers peripherals and software licenses
- Create and maintain technical documentation KBs for troubleshooting procedures and user guides
- Provide management reports Statistics Trend analysis Corrective Action
- Perform remote software distribution
- Improve skills in line with new technology rollouts in the IT Department
- Gather user requirements analyze them and make recommendations
- Identify misuse and misappropriation of IT assets and report violations to IT Management
- Perform other duties and responsibilities as assigned by line Manager
- Knowledge of Microsoft products and ITIL Processes (mandatory ITIL certification Foundation level or higher)
- Experience with ticketing systems (Service Now, HPSM, Manage Engine, Ivanti)
- Experience with remote support tools (Team Viewer, Remote Desktop)
- Familiarity with cloud platforms (AWS, Azure, Google Cloud)
- Experience with Active Directory, Exchange, and Office 365
- Ability to explain technical concepts clearly to non-technical users
- Effective listening skills
- Patience, empathy to deal with frustrated or anxious users
- Ability to build rapport and trust with end-users
- Ability to work effectively as part of a team
- Willingness to share knowledge and assist colleagues
- Ability to adapt to changing priorities and work environments
- Openness to learning new technologies and processes
- Adaptability to work outside regular business hours for critical systems
- Strong commitment to continuous learning and professional development
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×