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IT Technical Support Engineer
Job Description & How to Apply Below
- To serve as the initial pointofcontact for troubleshooting Servers desktops software network and monitoring service availability for our customers.
- Responsible for managing backups antivirus installation of Microsoft Patches User and mailbox creation Password reset and supporting connectivity.
- Installation & troubleshoot the issues related to Server Operating System.
- Excellent Installation & Troubleshooting knowledge on MS Windows 7 8 8.1 & 10 operating system.
- Troubleshoot the issues related to desktop laptops printers and Microsoft Office applications.
- Respond and diagnose problems through discussion with users and supervisor.
- Work closely with L2 team in Managing the Network VMWare and HyperV Infrastructure.
- Build deploy and maintain standard Windows updates and application installation packages.
- Monitor and manage the backups & Antivirus.
- Monitor customers IT infrastructure connectivity and availability.
- Monitor and Manage the Azure Cloud Infrastructure Microsoft 365 applications.
- Strong troubleshooting knowledge of Outlook & O365 suites O365 Management Portal.
- Hands on troubleshooting knowledge of LAN/WAN issues.
- Troubleshoot and Manage the CCTV DVR & Time Attendance Machine.
- Knowledge on Biometric Access Control Backups Video Conferencing etc.
- Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
- On a scheduled rotation provide offhours emergency coverage for evenings weekends and holidays.
- Other duties and responsibilities as assigned based on business needs.
Qualifications :
- Bachelors degree (or equivalent) in Computer Science.
Additional Information :
- Microsoft Certified System Engineer (MCSE) & (CCNA) is Mandatory.
- Basic network trouble shooting.
- General understanding of ITIL Process.
- Excellent customer service skills including verbal and written communication skills.
- Excellent organizational and troubleshooting skills.
Experience Requirements:
- Minimum of 5 years of Desktop and Server support experience.
- Experience providing customer support for server application software in a multisite enterprise.
Attributes and Behaviours:
- Able to handle multiple tasks in a fastpaced environment.
- Ability to create and maintain positive and professional business relationships with both internal associates.
- Proven diagnostic problem solving and solution development capabilities required.
- Fluency in English language.
Remote Work :
No
Employment Type :
Full-time
Key Skills
Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis
Experience: years
Vacancy: 1
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