Senior Specialist - Application Support

Project description

As a member of the Investment Technology support team will support various applications running in an investment management organisation. Position requires both technical and business understanding, and the candidate can interface with a variety of stakeholders including Portfolio Managers, Traders, Middle Office and Operations teams to investigate and solve system issues.

• Provide application support to several key in-house and off-the-shelf Investment Technology applications
• Analyse system logs, understand business workflows and identify issues within systems
• Swiftly resolves disruptions to technology services minimizing user impact and maintaining service levels and ensures adequate communication to stakeholders during application outages/downtime.
• Performs detailed root cause analysis, debugging, and interrogation and implements preventative measures
• Proactive problem management by determining root cause and escalation to L3 or vendor when necessary.
• Implements production changes and hotfixes as required to resolve incidents/problems
• Review and creation of high-quality procedures and knowledge articles around applications/processes to ensure information transfer and transition of new capabilities to stakeholders.
• Ensure service monitoring, reporting and continuous improvement of the service quality and availability
• Analysis performance trends and crafts action plans to address potential impacts prior to impacts occurring
• Accountability for own work, proactively collaborates with team members and makes suggestions to improve practices and looks for automation opportunities
• Being available for on-call support on a rotation basis.
• Capability to dissect problems into manageable parts and may lead initiatives of varying degrees of complexity
• Works within guidelines and policies for ongoing work; may receive general mentoring on new assignments and applications.
• Commitment to the service level objective and alignment with section mission and roadmap
• Help shape new technology standards whilst bringing new fresh ideas

• Experience supporting PMS/OMS systems such as Charles River or EMS systems such as Flextrade, Liquidnet, BBG EMS.Tethys, Orchestrade and Spider Rock
• Understanding of modern deployment and code management with platforms like Git Lab/Git Hub and CI/CD concepts preferred
• Experience with Databricks or similar data platforms
• Basic experience with a programming language and/or scripting language (e.g., Python, Power Shell, Perl, Shell, Bash, Java, JavaScript)
• Knowledge of middleware technology or systems integrations - MQ, File transfer, Logic Apps
• Experience working with ITSM tools like Service Now and/or JIRA and technical domains (AWS, Splunk)
• Good SQL knowledge
• Basic knowledge of Automated Schedulers (e.g. Control-M/Stone Branch/Autosys)
• Desirable experience on monitoring tools such as GENEOS ITRS or Dynatrace
• Works across teams to review technology portfolio and make recommendations for procedures and practices

• Bachelor's or Master's degree in computer science or related discipline or equivalent combined education and experience
• Minimum of 5 years relevant experience within L2 Application support
• Sound technology understanding and application to financial markets
• Independent, highly analytical, proactive and has good communication and interpersonal skills
• Ability to plan and organize workload.
• Is adaptable and able to learn quickly