JOB SUMMARY
Responsible for the installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support of Multi-Function Printers (MFPs), printers, scanners, and related document management equipment at customer sites. The position involves diagnosing hardware and software, carrying out corrective and preventive maintenance; replacing defective components and consumables; installing firmware and software; and configuring devices according to customer requirements.
DUTIES & RESPONSIBILITIES- Install, configure, commission, and test new MFPs and printers at customer locations.
- Conduct preventive maintenance
- Diagnose and resolve Hardware and software related faults.
- Analyze machine error codes and diagnostic information to identify root causes.
- Repair and replace defective components, assemblies, and parts.
- Install and update firmware, drivers, and Embedded software.
- Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
- Conduct routine machine inspections and identify potential failures before they occur.
- Maintain adequate control of assigned spare parts, consumables, tools, and equipment.
- Record parts replaced and service activities accurately in the service management system.
- Complete service reports, maintenance checklists, meter readings, and other required documentation.
Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical discipline.
Experience2-5 years of relevant experience in printer, MFP, copier, scanner, basic network troubleshooting and MPS Software.
Skills & Abilities- Strong knowledge of MFP/printer
- Knowledge of TCP/IP, DHCP, DNS, network printing, and basic network troubleshooting.
- Knowledge of Windows printing environments and printer drivers.
- Minimise unnecessary repair and replacement costs through effective troubleshooting and preventive maintenance.
- Achieve agreed service KPIs and SLAs.
- Ensure accurate service reports and documentation.
- Maintain high customer satisfaction.
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