IT & Technical Support
Job Description & How to Apply Below
Al Gahwa Al Arabiya is urgently seeking a skilled and proactive IT Technical Support professional to join our team immediately. We are looking for an experienced candidate who can provide end-to-end technical support, manage IT infrastructure, and ensure the smooth operation of all business systems and networks.
Key Responsibilities- Provide technical support for hardware, software, networking, and IT systems.
- Configure and manage email domains, email accounts, and related services.
- Handle system integration and troubleshoot connectivity issues between business applications.
- Install, configure, and maintain operating systems, software applications, and business tools.
- Set up, monitor, and maintain LAN/WAN networks, Wi-Fi, routers, switches, and network devices.
- Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues.
- Monitor system performance and ensure maximum uptime and security.
- Perform regular system updates, backups, and preventive maintenance.
- Support users by resolving technical issues in a timely and professional manner.
- Coordinate with third-party vendors and service providers when required.
- Maintain IT documentation, asset inventory, and technical records.
- Ensure compliance with company IT policies and cybersecurity best practices.
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- Proven 3 to 5 years of experience as an IT Technical Support Engineer or in a similar role.
- Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM, and related email services).
- Experience with system integration, software installation, and troubleshooting.
- Good understanding of networking, including TCP/IP, routers, switches, firewalls, VPNs, and wireless networks.
- Experience supporting Windows operating systems and common business applications.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and customer service abilities.
- Ability to work independently and manage multiple technical tasks efficiently.
- Candidates who can join immediately will be given preference
- Competitive salary based on qualifications and experience.
- Employment visa and benefits as per UAE Labour Law.
- Professional and collaborative work environment.
- Opportunities for career growth and development.
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