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Head of IT Service Management & Resilience; AI/Automation
Job Description & How to Apply Below
First Abu Dhabi Bank is seeking an experienced ITSM leader to define and execute the enterprise ITSM strategy, operating model, and governance across technology and resilience objectives. The role focuses on service continuity, regulatory readiness and end-to-end service performance.
Responsibilities include leading disaster recovery governance, change and configuration management, and driving data-driven, automated service improvements with AI and observability.
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