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Genesys Cloud Test Engineer – Telephony & IVR QA Specialist
Job Description & How to Apply Below
Raqmiyat L.L.C. in Abu Dhabi is seeking a QA Tester with hands-on experience in testing Genesys Cloud CX or equivalent platforms.
The role covers end-to-end inbound/outbound call-flow testing, IVR/DTMF/ACD routing validation, callback campaigns, voice and screen-recording validation, and CDR/billing reconciliation. The candidate should have a Bachelor’s degree in Computer Science or related field, ISTQB Foundation Level certification, and strong defect reporting and test documentation skills.
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