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Analytics Lead - Dashboards & SLA Insights

Job in Abu Dhabi, UAE/Dubai
Listing for: Etihad
Full Time position
Listed on 2026-09-05
Job specializations:
  • IT/Tech
    Business Intelligence, Data Analyst
Salary/Wage Range or Industry Benchmark: 180000 - 300000 AED Yearly AED 180000.00 300000.00 YEAR
Job Description & How to Apply Below
Position: Performance Analytics Lead - Dashboards & SLA Insights

Etihad Airways in Abu Dhabi is seeking a Performance & Reporting Analyst to monitor, analyze, and report the operational performance of outsourced contact center partners. You will serve as the single source of truth for performance metrics, delivering insights through dashboards and regular reports to leadership.

The role requires 2–5 years in contact center analytics, a Bachelor’s degree, and strong Power BI and advanced Excel skills. Experience with IEX, Verint, and Aspect is a plus.

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