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Senior SaaS Reliability & Service Operations Lead

Job in Abu Dhabi, UAE/Dubai
Listing for: Alpheya
Full Time position
Listed on 2026-09-10
Job specializations:
  • IT/Tech
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 900000 - 1200000 AED Yearly AED 900000.00 1200000.00 YEAR
Job Description & How to Apply Below

Alpheya is seeking a Senior SaaS Operations leader to own end-to-end service management for multi-tenant platforms. You will oversee SLAs, incident communication, disaster recovery, and cost-per-tenant planning across regions while coordinating with banks and risk teams.

You will report to the CTO and drive repeatable onboarding for new clients. You will guide release discipline, production change management, and auditing programs to meet ISO 27001/SOC 2 and EU/Gulf outsourcing rules.

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Position Requirements
10+ Years work experience
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