Senior Manager - Infrastructure & IT Operations

The Senior Manager – Infrastructure & IT Operations is responsible for the strategy, delivery, operation, security, and continuous improvement of the shared technology infrastructure supporting all Finance House Group entities. The role ensures a secure, resilient, scalable, and highly available 24x7 technology environment, with end-to-end accountability for cloud and on-premises infrastructure, networks, databases, identity and access management (IAM), infrastructure security, Dev Sec Ops , Site Reliability Engineering (SRE), monitoring and observability, backup and disaster recovery, and infrastructure/platform automation.

The role also leads IT Operations and end-user technology services, including end-user computing, service desk, field support, endpoint and device management, IT asset management, ITSM, and incident, problem, change, and major incident management. Working closely with Cybersecurity, Applications, Software Development, Enterprise Architecture, Risk, Compliance, and business teams, the role ensures technology services meet defined SLAs, security standards, regulatory requirements, and operational resilience objectives while driving cloud adoption, automation, performance optimization, service reliability, and continuous improvement.

• Own and manage the Group’s shared technology infrastructure end-to-end, including compute, storage, networking, databases, cloud services and data centre environments across Microsoft Azure, AWS, private cloud and on-premises infrastructure.
• Design, implement and continuously enhance Infrastructure-as-Code (IaC) using Terraform, Bicep/ARM or equivalent technologies as the standard infrastructure delivery model, maintaining strong hands-on capability to develop, review and govern IaC and automation pipelines.
• Build and operate robust Dev Ops/Dev Sec Ops  and CI/CD pipelines, enabling development and product teams to securely deploy applications and infrastructure while embedding cybersecurity, compliance, governance and cost controls throughout the delivery lifecycle.
• Drive the practical adoption of AI-assisted engineering and AIOps, including AI coding assistants, agentic automation, intelligent monitoring, anomaly detection and automated remediation to accelerate development, testing and deployment while reducing manual operational effort.
• Own and manage relational and non-relational database platforms, ensuring appropriate standards for architecture, security, performance, scalability, availability, monitoring, backup, recovery and disaster resilience.

• Establish and mature Site Reliability Engineering (SRE) practices, including SLIs, SLOs, error budgets, capacity planning, performance management and resilience testing to maintain 24x7 availability and reliability of critical technology services.
• Build and manage enterprise-grade monitoring and observability capabilities across infrastructure and applications, covering metrics, logs, tracing, proactive alerting, performance monitoring and automated remediation wherever practical.
• Own the Group’s infrastructure Disaster Recovery (DR) and technology Business Continuity capabilities, including DR strategy, RTO/RPO requirements, recovery procedures, runbooks, testing schedules and execution of periodic DR and resilience exercises.
• Own Identity and Access Management (IAM), Privileged Access Management (PAM) and infrastructure cybersecurity in partnership with the CISO/Cybersecurity function, ensuring effective management of privileged access, security vulnerabilities, threat detection, security controls and remediation.
• Lead root-cause analysis (RCA) for major incidents, recurring service disruptions and SLA breaches, ensuring findings…