IT Support-Dispatch​/Freelance

Job Title:

IT Support Specialist – Backfill Job Overview:

We are looking for a reliable and flexible IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable

• :
  
  Provide on-site IT support for desktops, laptops, and peripheral devices
• .Install, configure, and maintain hardware and software as per organizational standards
• .Perform IMAC (Install, Move, Add, Change
  ) activities for IT assets
• .Handle hardware and software troubleshooting, including break-fix support
• .Coordinate with OEM/vendors for hardware repairs, replacements, and escalations
• .Manage and maintain IT inventory, including asset tracking and documentation
• .Perform system imaging for laptops and desktops
• .Support printer setup, troubleshooting, and network printer installations
• .Assist in conference room setup, AV support, and meeting room technologies
• .Provide VIP/end-user support with high-touch service
• .Support Office 365-related issues and general user account troubleshooting
• .Install and troubleshoot compliance/security software
• .Provide support for Mac devices alongside Windows systems
• .Ensure adherence to defined Service Level Agreements (SLAs
  )
• .Document incidents, resolutions, and maintain knowledge base articles
• .Support after-hours activities, events, and recurring meetings when required

• :
  
  Strong knowledge of desktop/laptop troubleshooting and configuration
• .Hands-on experience with hardware support and peripheral devices
• .Basic networking knowledge including DHCP, DNS, and LAN connectivit
  y
• .Experience in printer/network printer setup and troubleshooting
• .Familiarity with Office 365 suppor
  t
• .Good communication and interpersonal skills
• .Ability to work independently in a dynamic environment