Specialist – HR System & Data

To administer, support, and continuously improve the organization’s HR systems and workforce data environment, with primary responsibility for ERP HCM platforms. The role ensures reliable, accurate and secure employee data, effective reporting and analytics, controlled system changes, and seamless integration between HR and other applications.

The role works closely with HR process owners, Information Technology, Finance, external vendors, and business stakeholders to translate operational requirements into effective system solutions, strengthen data governance, and enable informed workforce decision-making.

• Administer and provide functional support for Oracle and/or SAP HR modules, including payroll-related data, absence, performance, recruitment, learning, and employee self-service, workflows, approval in accordance with approved HR policies and processes.
• Provide the first line support to Investigate user incidents, determine root causes, and coordinate resolution with Information Technology, vendors, and relevant HR teams.
• Maintain an organized log of incidents, service requests, system defects, resolutions, and recurring issues.
• Provide functional guidance and timely support to HR users, employees, and managers.
• Develop user guides, process documentation, frequently asked questions, and system support materials.

• Maintain the accuracy and perform regular data-quality reviews, completeness, consistency, and integrity of employee, position, organization, and other workforce data across HR systems.
• Establish and maintain HR data definitions, validation rules, coding standards, ownership requirements, and data-maintenance procedures.
• Coordinate data cleansing, migration, conversion, and validation activities during system implementations, upgrades, and organizational changes.
• Support the maintenance of organizational structures, positions, reporting lines, job information, grades, cost centres, and workforce records within the system.

• Work with HR stakeholders to clarify reporting requirements and translate them into practical dashboards, reports, and data solutions.
• Develop and maintain standard and ad hoc HR reports, dashboards, and workforce data extracts using Power BI, ERP, or approved business‑intelligence tools.
• Provide accurate and timely workforce information covering headcount, turnover, vacancies, Emiratization, absence, employee movement, demographics, performance, and other HR indicators.
• Validate reports against source-system records and reconcile discrepancies before information is released.

• Analyse, and document HR requirements for enhancements, automation, integrations, and initiatives.
• Translate business requirements into functional specifications, process maps, configuration requirements.
• Participate in system implementations, upgrades, and integration projects involving HCM, payroll, recruitment, performance, learning, time‑management, finance, and other enterprise systems.
• Prepare and execute functional testing, system integration testing, and user‑acceptance testing.
• Document test results, identify defects, coordinate corrective actions, and verify resolution.
• Coordinate with Information Technology and vendors to ensure accurate and secure data exchange between integrated systems.
• Support change implementation, user communications, training, and post‑go‑live stabilization.
• Identify opportunities to simplify HR processes, reduce manual transactions, improve employee experience, and increase the use of automation and self‑service.