Systems Specialist

About the Role

We are seeking a skilled and proactive Systems Specialist to join our Technology Operations team. This role is responsible for the administration, implementation, monitoring, and support of the organization's on-premises infrastructure, ensuring systems are secure, resilient, and aligned with Enterprise Architecture, IT Strategy, and Information Security policies. The successful candidate will play a critical role in managing Microsoft and VMware environments, supporting core infrastructure services, maintaining business continuity, and driving operational excellence across the organization's technology landscape.

• Manage maintain and optimize enterprise on-premises infrastructure and services
• Administer and support Windows and Linux server environments
• Perform operating system upgrades patch management and infrastructure maintenance activities
• Manage Microsoft Active Directory file services DNS DHCP and identity-related services
• Support Microsoft 365 services including Exchange Online Teams One Drive and related collaboration platforms
• Administer VMware private cloud infrastructure and virtualized environments
• Manage server hardware storage platforms and associated infrastructure services
• Maintain email antivirus anti-spam endpoint protection and security platforms
• Support call center infrastructure and related technologies
• Administer SCCM SCOM Intune MDM MAM and endpoint management solutions
• Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity

• Monitor infrastructure performance availability and security events across the environment
• Investigate and respond to incidents alerts and service disruptions in collaboration with internal and external stakeholders
• Conduct root cause analysis and implement corrective and preventive actions
• Perform regular system health checks capacity reviews and performance assessments
• Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines
• Ensure compliance with organizational security standards regulatory requirements and best practices

• Manage enterprise backup solutions and recovery processes
• Execute disaster recovery and business continuity procedures to ensure operational resilience
• Perform regular testing and validation of backup and recovery capabilities
• Maintain accurate documentation of recovery plans configurations and infrastructure assets

• Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices
• Identify opportunities for automation using Power Shell and other administration tools
• Maintain accurate infrastructure inventories documentation standards and operational procedures
• Support infrastructure projects technology upgrades migrations and implementation initiatives
• Research emerging technologies and provide recommendations to enhance services and operational efficiency

• Work closely with infrastructure cybersecurity applications and service management teams to support business objectives
• Collaborate on the secure design implementation and deployment of new technologies
• Support security awareness initiatives by helping employees understand technology and information security requirements
• Provide technical guidance and support during audits assessments and compliance reviews

• Essential Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect.
• VMware Certified Professional (VCP) or equivalent VMware certification.
• ITIL Certification.
• Preferred MBA or postgraduate qualification.
• Project Management certification (Agile and/or Waterfall).
• ISO 27001 certification or related information security credentials.

• Experience Essential Minimum 5 years of experience in Systems Administration or Infrastructure Support roles.
• Proven experience managing enterprise on-premises Microsoft and VMware environments.
• Experience administering Windows Server, Linux, virtualization, storage, and networking technologies.
• Preferred Experience managing infrastructure projects and technology implementations.
• Exposure to large enterprise environments with complex infrastructure requirements.

• Essential…