Senior Specialist - Digital Change Management

Senior Specialist - Digital Change Management

Location:

Abu Dhabi, United Arab Emirates

Industry: I T and Services

Function: IT Project Management

Experience:

Minimum 10 years, including at least 5 years in progressively responsible technical and managerial IT roles

Job Type: Full-time

Country:
United Arab Emirates

City:
Abu Dhabi

Salary:  Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

The Senior Specialist provides strategic change management leadership between business functions and Group Digital and Cybersecurity teams. The position captures, evaluates, and prioritizes digital demand while helping business leaders understand how technology can improve performance, streamline operations, and support strategic objectives. The role also leads transition and adoption activities for new digital services and solutions. By combining stakeholder management, communications, customer engagement, roadmap planning, feasibility assessment, and change enablement, the position helps reduce implementation risk and improve the business value delivered by digital transformation initiatives.

• Act as a trusted digital advisor to business line managers and key stakeholders.
• Serve as the primary Digital point of contact for assigned business functions.
• Capture and understand business requirements, operational challenges, and digital demand.
• Prioritize business technology needs in coordination with relevant stakeholders.
• Translate business requirements into structured digital demand for delivery and enablement teams.
• Maintain strong alignment between business priorities and Group Digital and Cybersecurity capabilities.
• Lead liaison activities between business functions and Group Digital and Cybersecurity teams.
• Provide guidance to business users on available digital services, capabilities, and delivery options.
• Maintain constructive customer relationships throughout the lifecycle of digital initiatives.
• Develop recommendations for coordinated application and technology project delivery across business units.
• Evaluate cross-business digital initiatives against corporate strategy and expected business outcomes.
• Identify opportunities to combine or align initiatives where common requirements can improve value or efficiency.
• Support high-level feasibility studies during the pre-project phase.
• Assess whether proposed solutions or services are sufficiently viable to progress into formal delivery.
• Promote available digital solutions to business stakeholders.
• Design and execute awareness campaigns that improve utilization of digital platforms and services.
• Develop structured communications programs for digital customers and stakeholders.
• Maintain regular communication channels that strengthen relationships between Digital and business functions.
• Define digital change management strategies across Group Companies.
• Standardize communications approaches for Group Digital and Cybersecurity projects.
• Develop change management plans that support effective transition to new digital solutions.
• Coordinate stakeholder engagement before, during, and after solution deployment.
• Support end users through changes to technology, systems, processes, and working methods.
• Provide training and adoption support for newly implemented digital solutions.
• Monitor user adoption and identify barriers affecting successful technology utilization.
• Implement recognized best practices across digital change management activities.
• Act as Subject Matter Expert for future change management implementations.
• Build and continuously improve customer relationships through structured engagement activities.
• Conduct customer surveys and analyze satisfaction information.
• Facilitate focus groups to…