More jobs:
Officer, Support Services; UAEN
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-09-21
Listing for:
The National Insurance Company – Daman
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst, IT Support, IT Consultant
Job Description & How to Apply Below
- Identify and report system inefficiencies, providing solutions to ensure optimal functionality and reliability.
- Create, update, and maintain technical documentation to streamline troubleshooting and knowledge-sharing.
- Conduct validation testing to assess system modifications and ensure process enhancements meet expectations.
- Meet with internal teams and stakeholders to review service improvements and technical challenges.
- Analyze root causes of system failures and document solutions to prevent recurrence.
- Obtain necessary approvals for process changes, system updates, and technical modifications.
- Participate in system reviews, performance assessments, and strategic planning discussions.
- Research industry best practices for optimizing system integration, monitoring, and technical support.
- Collect user feedback and insights to refine application functionality and performance.
- Evaluate supplier deliverables to ensure compliance with predefined quality standards.
- Interpret and analyze technical reports to enhance system efficiency and resolve operational concerns.
- Assist in troubleshooting and resolving application inefficiencies to improve overall user experience.
- Summarize and analyze key performance indicators to assess process efficiency and business impact.
- Present findings on system performance, identifying areas for improvement and optimization.
- Verify accuracy, security, and functionality of application updates before deployment.
- Monitor system logs to detect potential security risks and operational inefficiencies.
Experience:
Preferred Educational Qualifications and Professional Certifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Master’s degree in Information Technology, Computer Science, or related field is a plus.
- Certified Application Support Engineer (CASE) or equivalent is a plus.
- Minimum 1-3 years of experience in IT support.
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