We're excited to be partnering with a leading institution in the UAE that is building a digital-first, AI-enabled financial services organisation from the ground up. This is a unique opportunity to join at an early stage and help shape the technology, data, and workplace foundations of a business with significant institutional backing and long-term ambition. If you're passionate about digital workplace transformation, employee experience, and building modern cloud-first environments, we'd love to hear from you.
As Digital Workplace Lead, you will be responsible for creating a seamless, AI-enabled employee experience from day one. You'll lead digital workplace strategy, identity lifecycle automation, AI-powered employee support, zero-touch device management, and workforce productivity initiatives, helping establish one of the region's most advanced digital workplaces.
Responsibilities- Lead the end-to-end digital workplace experience, ensuring employees are productive from day one through automated provisioning and access management.
- Build and operate an AI-powered service desk with a strong focus on automation, self-service, and employee experience.
- Manage identity lifecycle automation, role-based access, entitlement governance, and joiner-mover-leaver processes.
- Oversee zero-touch device management, workplace applications, and SaaS platforms across the organisation.
- Drive adoption and enablement of AI productivity tools and digital workplace technologies.
- Lead workplace experience improvement initiatives using analytics, telemetry, and employee feedback.
- 8+ years of experience across Digital Workplace, End User Computing, Corporate IT, or Workplace Technology, including leadership responsibility.
- Experience with identity lifecycle automation, role-based access management, and governance using modern identity platforms such as Microsoft Entra.
- Experience deploying AI within workplace services, employee support, or service desk environments.
- Strong knowledge of Intune, Autopilot, Microsoft 365, SaaS administration, and modern device management.
- Experience improving digital employee experience through automation, self-service, and workplace analytics.
- Experience working within banking, financial services, or another regulated environment is preferred.
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