IT Support - Enterprise Monitoring r

Location: Abu Dhabi

Contract Duration: 6 months (renewable/extendable based on project need)
Availability: Immediate joiners only

Support the installation, configuration and monitoring of all IT applications, systems and databases within a federal/government banking environment.

• Fluent Arabic speaker (spoken and written)
• Available to join immediately (max 1 week)
• Prior hands-on experience working with a federal or government entity/client in the UAE (banks, government departments, LFIs, or similar regulated bodies)
• Bachelor's degree in Computer Science, IT, or Computer Engineering
• 0-2 years' experience in a similar Data Centre/IT Support role

• Perform daily system monitoring - verify hardware, server resources, systems and key process integrity; review uptime; confirm completion of scheduled jobs (backups, DR replication)
• Perform daily backup operations - ensure file systems and data are backed up correctly, recovery media created, media recycled
• Provide Level-1 support across teams and entities - investigate and troubleshoot issues
• Monitor performance and capacity of IT systems, applications, and datacenter components
• Conduct core banking end-of-day activities and execute relevant reports
• Respond to IT, datacenter, and DB alerts and hardware malfunctions
• Track, document, and compile incident reports

• Server systems:
  Rack Mountable / Blade Servers / Converged Systems
• Storage: SAN / NAS / backup & archive
• OS:
  Windows, Linux, AIX
• Security equipment: biometric access, CCTV compliance
• Virtualization: VMware, Hyper-V, Open Shift
• Understanding of on-prem and cloud infrastructure architecture

• Good written and verbal communication in English
• Ability to work flexible hours