Service Governance Specialist

We're Hiring:
Service Governance Specialist-UAE National

Ankabut is seeking an experienced Service Governance Specialist to join our Governance, Risk & Compliance team. This is a strategic role responsible for establishing, governing, and continuously improving the IT Service Governance Framework to ensure resilient, compliant, and high-performing IT service delivery across the organization.

• Govern and enhance IT Service Management (ITSM) practices aligned with ITIL 4,
  ISO 20000
  , and COBIT frameworks.
• Monitor and manage SLAs, OLAs, KPIs, and service performance metrics.
• Drive Continual Service Improvement (CSI) initiatives and service quality assurance.
• Lead service governance reporting, audit readiness, and compliance activities.
• Oversee service catalog, CMDB governance, knowledge management, incident management, change management, and problem management processes.
• Manage vendor performance and ensure alignment with contractual service levels.
• Support enterprise risk management and IT General Controls (ITGC) compliance.

• bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
• ITIL 4 Foundation Certification (Managing Professional or Strategic Leader preferred).
• ISO/IEC 20000 Lead Implementer or Lead Auditor Certification.
• Knowledge of ISO 27001, ISO 22301, and COBIT 2019 frameworks.
• Experience with ITSM platforms such as Service Now, Manage Engine, or Fresh works.

• UAE Nationals: 8+ years of experience in IT Service Management, Service Governance, or IT GRC environments.
• Expats: 10+ years of relevant experience with a proven track record in implementing and governing enterprise ITSM frameworks.