Vice President – IT Operations & Infrastructure

Lead the Group's IT Operations & Infrastructure function, providing secure, resilient, scalable and cost-effective technology services across ADA Group and its entities. Accountable for the strategic direction, governance and performance of the Group's technology operations, infrastructure, cloud platforms, data centres, networks, end-user services, IT service management and operational resilience capabilities. Drive enterprise-wide standardisation, consolidation, service excellence, vendor governance and technology optimisation while enabling the Group's digital transformation objectives and long-term business growth.

• Develop and execute the Group IT Operations & Infrastructure roadmap, ensuring alignment with business strategy, digital priorities, cybersecurity requirements and approved investment plans.
• Establish and govern a consistent Group IT operating model, service catalogue, service levels, ITSM processes and operational governance framework across subsidiaries.
• Provide leadership and oversight for infrastructure operations covering data centres, servers, storage, networks, connectivity, cloud platforms, end-user computing, collaboration platforms and workplace technology.
• Ensure the availability, performance, scalability and resilience of critical technology services through effective capacity planning, monitoring, backup, disaster recovery and business continuity capabilities.
• Drive infrastructure modernisation, standardisation and consolidation initiatives, reducing duplication and improving utilisation of Group technology capabilities, assets and contracts.
• Lead the Group's cloud and hybrid infrastructure strategy, including governance, cost optimisation, architecture standards and operational controls.
• Own and govern relationships with major IT operations suppliers, managed service providers and technology partners, ensuring effective service delivery through robust SLAs, KPIs, performance reviews, commercial controls and escalation mechanisms.
• Ensure operational security requirements are embedded within infrastructure and service operations, working closely with Cybersecurity and Information Security functions to maintain compliance and reduce operational risk.
• Establish and oversee IT asset lifecycle management, configuration management, CMDB practices, software and hardware standards, and technology refresh strategies.
• Provide executive oversight of incident, problem, change, release and service continuity management processes, ensuring critical incidents are resolved effectively and underlying root causes are addressed.
• Establish operational dashboards and executive reporting that provide visibility of service availability, incidents, SLA performance, capacity, service quality, costs, risks and key initiatives.
• Manage the IT Operations & Infrastructure budget, identifying optimisation opportunities and ensuring technology investments deliver measurable business value and operational efficiency.
• Support Group-wide technology procurement and contract rationalisation initiatives to maximise scale benefits, common standards and shared service opportunities.
• Lead operational readiness for new digital solutions, ensuring successful transition into production through appropriate support models, documentation, monitoring capabilities and service acceptance criteria.
• Build and lead a high-performing IT Operations & Infrastructure organisation through workforce planning, capability development, succession planning, knowledge management and clearly defined performance objectives.

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related discipline; postgraduate qualification or executive leadership certification is an advantage.
• 15+ years of progressive experience leading IT Operations, Infrastructure and Enterprise Technology functions, including significant experience in senior leadership roles within large and complex organisations.
• Demonstrated success leading IT operations across multi-entity, enterprise-scale environments, preferably within aviation, transportation, engineering, or other safety-critical and mission-critical industries.
• Strong experience overseeing enterprise infrastructure environments, including data centres, networks, servers, storage, cloud and hybrid platforms, Microsoft 365, enterprise technologies, ITSM and disaster recovery capabilities.
• Proven experience establishing, transforming and scaling Group or shared-service IT operating…