IT Systems - Hotel Technology

IT Systems Support
- Hotel Technology Job Snapshot Role: IT Systems Support

Location:

Abu Dhabi, United Arab Emirates Industry: Hospitality Function:
Information Technology (IT)

Experience:

At least 2 years of related work experience Job Type: Full-time

Position Overview The IT Systems Support
- Hotel Technology position is a full-time Hospitality opportunity with The Ritz-Carlton in Abu Dhabi, United Arab Emirates. This non-management role supports the property 's technology infrastructure by installing, configuring, administering, maintaining, testing, evaluating, and repairing computer networks, workstations, server support systems, hardware, software, user accounts, and technology facilities. The role provides technical assistance across LAN, WAN, internet connectivity, network communications, business applications, and end-user systems.

It also contributes to network security, technology installations, equipment inventory, backup protection, system upgrades, and continuous improvement of hotel IT operations.

Job Details Country:
United Arab Emirates City:
Abu Dhabi Industry: Hospitality Function:
Information Technology (IT) Salary:
Not disclosed Gender: No Preference Candidate Nationality:
Not specified Job Type: Full-time Job Number  Position Type Non-Management Work Arrangement This is an on-site position and is not located remotely.

Reliable technology is essential to hotel operations, employee productivity, and guest service. The IT Systems Support role maintains the systems and infrastructure employees rely on while troubleshooting technical problems and coordinating improvements that strengthen performance, security, and operational continuity.

• Install, configure, administer, maintain, test, evaluate, and repair computer networks and workstations.
• Support server systems and compatible hardware and software.
• Administer user accounts and maintain computer and telephone rooms.
• Inspect, evaluate, and diagnose computer equipment and systems.
• Enter commands and operate controls on computers and related equipment.
• Plan and manage disk space across the network.
• Maintain an accurate inventory of technology devices.
• Support technology equipment installations, relocations, acquisitions, modifications, and system upgrades.

• Diagnose and resolve hardware and software problems.
• Troubleshoot LAN, WAN, and internet connectivity issues.
• Respond to software and application error messages.
• Provide technical advice and network communication system support.
• Support end users across applicable business applications.
• Escalate major technical problems to appropriate vendors or technicians.
• Work with users and colleagues to evaluate, analyze, and resolve technology requirements.
• Train and instruct users on the correct and secure use of systems.

The role assists with planning, coordinating, and implementing network security measures to protect the property 's technology environment. System backups must be appropriately protected, including ensuring backup media is secured in a locked, fire-resistant safe as required.

The IT Systems Support professional evaluates existing processes and recommends practical improvements that can strengthen organizational efficiency, productivity, quality, safety, or cost control. The position also coordinates technology-related equipment changes and system enhancements, requiring an understanding of both technical requirements and hotel operational needs.

• Computer network administration
• Workstation installation and maintenance
• Server support systems
• Hardware and software troubleshooting
• LAN and WAN support
• Internet…