L2 Support Engineer

Key Responsibilities

• L2 Systems amp Infrastructure Support
• Core L2 OS amp Hypervisor Administration
• Assist with provisioning configuring and troubleshooting Windows Server Hyper-V and Linux environments
• Storage amp Virtualization Management Monitor troubleshoot and perform basic zoning allocation on SAN NAS storage arrays and Azure-integrated hybrid storage
• Incident amp Problem Management Diagnose and resolve medium-to-complex server hardware operating system and virtualization layer failures
• Data Center Automation amp Monitoring Monitor system health using tools like System Center SCOM or Azure Monitor identify and resolve performance bottlenecks CPU memory disk I O
• Backup amp Disaster Recovery Manage verify and troubleshoot system backups and replication jobs initiating recovery procedures when required
• Hands-on amp Essential Support Racking amp Stacking Install mount and secure physical blade servers storage shelves and enclosure chassis in compliance with Microsoft Data Center structured cabling standards
• Physical Diagnostics Smart Hands Perform component-level replacements swapping failed RAM hot-swappable hard drives power supply units PSUs and cooling fans
• Physical Cabling amp Labeling Route copper Cat6 and fiber optic single-mode multi-mode patch cords through cable managers perform fiber cleaning and scoping
• Media Handling amp Disposal Follow strict Microsoft data-bearing media HDD SSD handling declassification and shredding procedures

The L2 Systems Support Engineer is responsible for maintaining, troubleshooting, and supporting the physical and virtual systems infrastructure within the Microsoft Data Center. This role combines hands-on hardware/infrastructure management with advanced OS,hypervisor, and storage system support. The engineer will ensure high availability, adhere to strict SLA targets, and handle escalation points from L1 technicians.