Service Designer - Digital Transformation

Service Designer
- Digital Transformation Job Snapshot

Role:
Service Designer
- Digital Transformation

Location:

Abu Dhabi Emirate, United Arab Emirates

Industry: Education Management

Function:
Design

Experience:

5-8 years of experience in service design, process design, operational improvement, or digital transformation

Job Type: Not specified

Position Overview Aldar Education is seeking a Service Designer
- Digital Transformation for an immediate start in Abu Dhabi Emirate, United Arab Emirates. The role will design, document, and improve end-to-end service processes across headquarters and school operations, supporting operational efficiency, automation, and digital transformation initiatives. Working closely with business, school, and technology stakeholders, the Service Designer will create scalable service models, process maps, user journeys, and operating frameworks that improve service delivery and user experience across the organization.

• Country:
  United Arab Emirates
• City:
  Abu Dhabi Emirate
• Industry: Education Management
• Function:
  Design
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Not specified
• Start Date:
  
  Immediate

The Service Designer will work across Aldar Education headquarters, schools, and digital teams to understand how services currently operate and identify opportunities to simplify, standardize, automate, and improve them. The position combines service design, process improvement, stakeholder engagement, and digital transformation. It requires the ability to translate complex operational challenges into structured service models that clearly define responsibilities, user journeys, system requirements, governance, and opportunities for technology-enabled improvement.

• Lead the design and documentation of end-to-end service processes across Aldar Education headquarters and school operations.
• Analyze existing workflows and identify opportunities for improvement, automation, and digital enablement.
• Develop service blueprints, process maps, user journeys, and operating models.
• Design processes that are scalable, efficient, and aligned with Aldar Education 's operational and digital strategy.
• Support implementation of digital tools by ensuring underlying business processes are clearly defined and optimized.
• Promote service design, process design, and user-centered service delivery practices across the organization.
• Work with stakeholders to establish clear process ownership, accountability, and governance.

• Review operational workflows across departments and schools to identify inefficiencies and service gaps.
• Design end-to-end service journeys for key business functions.
• Map operational processes in sufficient detail to support implementation and continuous improvement.
• Create and maintain service blueprints.
• Produce process maps and operating procedures.
• Develop user journeys for relevant internal and external service users.
• Create RACI models where appropriate.
• Define clear ownership and accountability within service processes.
• Ensure operational governance requirements are incorporated into service design.
• Standardize documentation so services can be understood and implemented consistently.

• Collaborate with Digital and Technology Services teams on process requirements for digital platforms and transformation initiatives.
• Design processes that enable automation and system integration.
• Improve process structures to support greater data visibility.
• Identify opportunities for technology-enabled service delivery.
• Translate business requirements into structured process and service requirements.
• Support digital product teams by clarifying operational workflows and…